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Heitman Retail Properties' Expansion of The Falls Shopping Center

Challenge:

• Position Heitman Retail Properties/The Falls Shopping Center as a good neighbor and corporate citizen through increased communications to surrounding neighborhoods opposed to the expansion, particularly of Macy's.

Approach:

• Organize community forums with key management to address the concerns of the neighborhood.

• Compile an analysis of neighborhood issues and acceptable solutions to present to management and the neighborhood.

• Provide media relations support and training to help management to deal effectively with negative publicity pertaining to the expansion.

• Organize a press conference to announce the proposed construction of Macy's.


Results:

• Approval of The Falls Shopping Center expansion.

• Favorable media coverage pertaining to the expansion and construction of Macy's.
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